Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Technology Assistance Group Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Help Desk Blackboard Login Download Software

OIT News


The OIT Winter Break Maintenance Schedule is published and available >>Here<<.


Windows 10 is on the way!

In September, Microsoft unveiled the ‘technical preview’ version of Windows 10.  The ‘technical preview’ was made available for download and testing so IT groups could make sure the new version of Windows is compatible with other software.  At Indiana State University, the OIT department has a Desktop Operating System Testing (DOST) team, consisting of 13 technical people, who have tested this early preview version of the software.  The team has tested approximately 100 software packages using the ‘technical preview’ version on Windows machines (laptops - touchscreen and not – and desktops) and Mac’s.  We tested on some tablets, such as Yoga and Surface Pro 3.  So far, no problems have been discovered.

Many people are wondering why Microsoft ‘skipped’ Windows 9.  It could be they wanted to distance themselves from Windows 8 and 8.1 by going to double digit numbers, but the truth is, we don’t know. By creating media interest, with many publications and websites speculating why Windows 9 was skipped, Microsoft gets lots of extra attention.

The next version of the ‘technical preview’ is rumored to be available for testing around January 21, 2015. Microsoft has scheduled a special event, titled ‘The Next Chapter’, on that date.  The DOST team will download this version and test, just as we did the first version.  OIT must ensure that installation of new versions of operating systems do not negatively impact the ISU user community. 
One of the most anticipated features of Windows 10 is the return of the Start menu, which was missing from Windows 8 and 8.1 (OIT will continue to support Windows 7 and 8.1 until the campus is ready to move to Windows 10).  The Start menu will have the more traditional display, like Windows 7, plus the tiles that came with Windows 8.  The user will be able to customize their view of the Start menu.  Another big plus is the operating system is usable on a wide range of devices, from PCs to tablets to smart phones.

Once the Release to Manufacturer (RTM) version of Windows 10 is available (current estimate is the middle of 2015), the DOST team will expand to include some campus professionals, both Faculty and Staff.  So, even when the RTM version is available, more testing will be needed to confirm that Students, Faculty and Staff can function without issue in the new Windows 10 environment.
If you have downloaded the ‘technical preview’ version of Windows 10, and have feedback you would like to share, please contact OIT at ISU-OITFeedback@mail.indstate.edu.  We would like to know your opinions and concerns.

Acrobat Pro Now Available for All University Computers

Adobe Acrobat Pro logo image

Currently university owned equipment has Adobe Reader preinstalled which allows the viewing of pdf documents
but not the creation or editing of this file type. While some units may have older versions of Acrobat Professional
or alternative products such as CutePDF which provide similar abilities an all-in-one solution is now available.
Thanks to a new license agreement, our university community has access to the most recent version of the PDF
creation software from the company that invented the format. For those of you who wish to use make use of this
software but may not have experience working with the product there are training videos available through
Sycamore E-Learning in the ISU Portal.

Adobe Acrobat Professional is now available for installation on ISU owned (and property tagged)
Faculty and Staff computers. To install this software on your computer follow these instructions:

1. Click on this link http://appcatalog.indstate.edu to go to the Software Center
2. Click on the install button for Adobe Acrobat XI Pro at the bottom of the page
3. Follow the prompts 

New OIT Support Phone Number

Effective Monday November 17th the OIT Support Number (x2910) will present callers with a selection of options to access all major customer-facing IT support services, rather than connecting only to our general support center. This change will allow our customers calling this number for support to be routed to the services they need directly (such as Blackboard or classroom support), rather than having to go through an intermediary. We believe this will allow customers to reach support resources more quickly in many cases. If you already reach those services by calling them directly, you will experience no impact. If you would like to provide feedback, please contact Lisa Spence at x9604.


 



Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Technology Assistance Group:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu