Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Microsoft®Windows 8



Windows 8 FAQ for Students   - Updated 8/6/2013

Windows 8 FAQ for Faculty and Staff   - Updated 8/6/2013

Current OIT Recommendations

Students will be bringing Windows 8 computers to campus this fall in greater numbers. In response to this the Office of Information Technology has been testing student facing applications used on campus. While there are a few cases in which an alternate browser or running a browser in compatibility mode may be required, students should be able to work within the ISU environment with their Windows 8 machines. Should students have issues they should immediately take their computers to the Student Computer Support Center (SCSC) located in Stalker Hall 009, the Library Student Support Desk located on the first floor, or contact the Help Desk at 812-237-2910. Students can also review the Windows 8 FAQ located above for self-help.

OIT is not currently supporting Windows 8 for staff and faculty. It has been determined that a formal move to Windows 8 is not necessary or wise at this time. Windows 8 works best for touch-based users heavily into multimedia and social media applications. It is not as efficient or effective for educational operations use and our vendor applications such as Blackboard, Banner, Collaborate, and Tegrity have not yet brought their applications up to speed to accommodate regular Windows 8 usage. Windows 7 is a stable, fast, and efficient operating system and best suited to the university’s current needs overall. The next version of Windows 8 will release soon and will be evaluated to judge improvements.

If you try to connect a Windows 8 device to the wired or wireless network, you may experience issues that are irresolvable at this time.
Please contact the OIT Help Desk at x2910. The Help Desk will direct your question to the appropriate staff.

General Windows 8 Information

Overview

Windows 8 is Microsoft's latest operating system. Windows 8 represents a dramatic change from the traditional Windows experience, and shipped on October 26th, 2012. Microsoft introduced a different user interface, originally codenamed "Metro," that is similar to the interface on Windows phones. Windows 8 is available in four versions:

  • Windows 8
  • Windows 8 Professional
  • Windows 8 Enterprise
  • Windows RT

The versions are differentiated by the features they provide. Windows RT and "Windows 8" are marketed to the home user, whereas Windows 8 Professional and Enterprise are marketed to the business user. Windows RT mobile devices run on the ARM processing platform and are not compatible with most existing Windows software. Due to security concerns and incompatibility with our campus computing infrastructure OIT will not be supporting Windows 8 for the time being. The OIT Help Desk will attempt to help with Windows 8 related issues.

System requirements

The minimum computer hardware requirements for running Windows 8, as recommended by Microsoft, are:

  • 1 GHz or faster processor
  • 2 GB RAM
  • 20 GB available disk space
  • DirectX 9 graphics device with WDDM 1.0 or higher driver
  • Metro style applications requires a minimum screen resolution of 1024x768 and 1366x768 for the snap feature
  • TPM 1.2 or later is requires for BitLocker support for use in the Stanford Whole Disk Encryption (SWDE) service

There may be additional requirements to use certain features. See Microsoft's Windows 8 System Requirements page for the official list of system requirements.

Windows 8 Professional and Enterprise have very similar minimum hardware requirements to those of Windows Vista and Windows 7. While Windows Vista and Windows 7 certified computers should run Windows 8 Professional or Enterprise, we encourage you to run the Windows 8 Upgrade Assistant to confirm the computer meets the requirements. This utility analyzes your system and identifies possible compatibility problems with your hardware and software.

Note: You can do an in-place upgrade to Windows 8 Professional from all version of Windows 7 except Windows 7 Enterprise. You can do an in-place upgrade to Windows 8 Enterprise from Windows 7 Professional or Enterprise.

Obtaining Windows 8

ISU students can download Windows 8 from downloads.indstate.edu or through MyISU Cloud's Downloads badge. Windows 8 is NOT available to Faculty and Staff at this time.

ISU Services Compatibility

The following ISU student services may not be 100% compatible with Windows 8:

  • DARS
  • Blackboard
  • Portal
  • Qualtrics
  • SSH Client
  • Tegrity
  • Kronos


System Alerts

moderate alertNetwork
Game Console and Entertainment System connection issues are reported on the Network in residential halls.


Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

Show All >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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