Non-Academic Appeals / Grievances
Students who have a complaint or grievance are encouraged to submit the Complaint/Grievance Form. Indiana State University has many mechanisms for resolution of student concerns. Students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance.
Because navigation of the various mechanisms for resolution of student complaints or grievances may be confusing, students are encouraged to discuss issues with the University Ombudsperson. Concerns should be expressed as soon as possible after the event occurs; some of the procedures below have specific deadlines for filing grievances or complaints.
Following is a list of offices and services at Indiana State University that have a particular process for the resolution of student complaints or concerns. To access policies and procedures for registering concerns and complaints with these specific offices, click on the appropriate office link.
- Admissions Office
- Athletics
- Business and Finance
- Complaint or Concerns on student merchandising activities
- Career Center
- Center for Global Engagement
- Cunningham Memorial Library
- Dining Services
- Disability Services
- Grievance related to the determination of eligibility for reasonable accommodations and/or the provision of disability related services and/or accommodations
- Equal Employment Opportunity/Title IX
- Complaints regarding discrimination (excluding Sexual Misconduct/Harassment)
- Complaints regarding Sexual Misconduct/Harassment
- Facilities and Grounds
- Financial Aid
- Appeal of decisions regarding Satisfactory Academic Progress (SAP)
- Comments or Concerns about Financial Aid
- Student Rights under the Family Educational Rights & and Privacy Act (FERPA)
- Complaint regarding FERPA
- Fraternity and Sorority Life
- Office of the Controller
- Appeal state residency classification for tuition purposes
- Request review of refund
- Office of Registration and Records
- Request for current or retroactive course withdrawals
- Final Grade Appeals – Undergraduate
- Final Grade Appeals - Graduate
- Office of Student Conduct and Integrity
- Office of Information Technology
- Residential Life
- Student Activities and Organizations
- Student Counseling Center
- Student Recreation Center
- Telecommunications
- Traffic and Parking Services
- UAP Clinic (on-campus location)
- University Police
The sections here that are not linked are currently in the process of posting their specific guidelines. In these instances, please report commendations and complaints via email or phone to the head of that department or unit or submit the online Complaint/Grievance Form.